Description
Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.
Objectives
Module One: Getting Started
- Workshop Objectives
Module Two: Communicate with Email
- Start Communicating with Email
- Set Up Email Account
- Preview Messages
- Read Messages
- Preview Attachments
- Forward and Reply to Messages
- Process Messages
- Delete Messages
- Mark a Message as Read or Unread
- Flag Received Messages
- Sort Messages
- Print a Message
- Save Message Attachments
- Create Messages
- Create a Message
- Address a Message
- Add or Remove Message Attachments
- Send Message
- Recall a Message
- Format and Check Messages
- Format Text
- Apply Styles
- Apply a New Theme
- Insert Pictures
- Insert Hyperlinks
- Use Spell Check
- Module Two: Review Questions
Module Three: Manage Messages
- Use Advanced Message Options
- Flag Outgoing Messages for Follow Up, Importance and Sensitivity
- Request a Delivery or Read Receipt
- Add Voting Options
- Redirect Replies
- Organize Messages
- Sort Messages by Conversation
- Ignore Messages
- Work with Folders
- Move Messages Between/To Folders
- Apply Categories
- Use Signatures and Stationary
- Create, Assign and Modify Signatures
- Add a Signature to Specific Messages
- Set Fonts for New Messages and Responses
- Create and Use Quick Parts
- Automate Replies and Organization
- Create Automatic Replies
- Create and Manage Rules
- Automate Repetitive Tasks Using Quick Steps
- Configure Junk Email and Clutter Settings
- Clean Up and Archive Messages
- Clean Up a Folder
- Use Mailbox Cleanup
- Set AutoArchive Folder
- AutoArchive Items
- Module Three: Review Questions
Module Four: Manage Schedules
- Create and Manage a Calendar
- Adjust Calendar View
- Set Calendar Work Times and Time Zone
- Create Calendar Items
- Create Calendar Items
- Create Recurring Calendar Items
- Create Calendar Items from Messages
- Respond to Invitations
- Manage Calendar Items
- Update Calendar Items
- Manage Reminders
- Forward Calendar Items
- Work with and Share Multiple Calendars
- Create a Blank Calendar
- Add an Internet Calendar
- Manage and Display Multiple Calendars
- Share a Calendar in an Email
- Delete a Calendar
- Create and Manage Tasks and Notes
- Create a Task
- Change Task Views
- Manage Tasks
- Create and Manage Notes
- Module Four: Review Questions
Module Five: Manage Contacts and Groups
- Create and Manage Contacts
- Create a New Contact
- Import Contacts
- Edit Contacts
- Forward Contacts
- Create and Manage Address Books
- Create and Manage Contact Groups
- Create a New Contact Group
- Manage Contact Group Members
- Send an Email or Meeting Invitation to a Contact Group
- Manage Calendar Groups and Meeting Schedules
- Manage Calendar Groups
- Use Scheduling Assistant to Set Up Meetings
- Cancel Meetings
- Module Five: Review Questions
Module Six: Manage the Outlook Environment
- Customize Settings
- Customize Replies to Messages
- Customize the Navigation Pane
- Perform Search Operations in Outlook
- Create a Search Folder
- Perform an Instant Search
- Perform an Advanced Find
- Work with Multiple Accounts
- Add an Account
- Change the Default Email Account
- Change From When Sending Mail
- Print and Save Information
- Print Calendar, Contact, or Task Information
- Save Message in Alternate Formats
- Export Messages to a Data File
- Module Six: Review Questions
Module Seven: Wrapping Up
- Words from the Wise
Certificate
By completing/passing this course, you will attain the certificate eBSI Digital Skills Short Course Certificate
Learning Credits
TERMS AND CONDITIONS
By accepting the Terms and Conditions for using the online facility you declare that all information provided by you is correct. The falsification of any information provided by you, or the provision of incorrect information may result in the imposition of a financial penalty and/or expulsion from the eBSI Export Academy.
Payment by you to the eBSI Export Academy does not constitute a binding contract. The eBSI Export Academy reserves the right to subsequently amend or adjust any fee charged to the student by the online facility at the eBSI Export Academy’s own discretion.
A student may be denied permission to progress in his/her programme of study if all fees have not been paid in full.
The eBSI Export Academy may at any time at its sole discretion modify the terms of access to this facility. Your continued use of the facility following any such modification shall be deemed acceptance of such modification. Disputes arising from the use of this facility and the interpretation of the eBSI Export Academy’s Terms and Conditions are subject to the laws of the Republic of Ireland. Disputes will be brought before the Irish courts. The eBSI Export Academy reserves the right to institute proceedings in the country of your residence.
FEE REFUNDS POLICY
If, for whatever reason, you are unsatisfied with our service, you have the right to cancel your order within seven days of payment and get a full refund, in accordance with EU regulations with the exception of services that start before this cooling off period. To cancel an order, please send us an email at info@ebsi.ie quoting the Invoice No. you received from eBSI Export Academy, the reason for cancellation and the name of the person who made the transaction.
Following the cooling off period, eBSI Export Academy accepts no obligation to refund any fee (or part fee) paid by a student to the eBSI Export Academy or to a Student who withdraws from the course. A full refund will only be given to all applicants for courses which do not proceed.
If you disagree with any of the terms and conditions and/or with any other of the applicable provisions of the eBSI Export Academy Regulations you are not permitted to use this facility.
PRIVACY POLICY
Any information which is provided by you will be treated with accordance with the terms of the Data Protection Act, on the Protection of Individuals with regard to the Processing of Personal Data and on the Free Movement of Such Data. If at any time after giving us personal information you decide that you no longer wish us to hold or use this information, or in the case that the information becomes out of date, you are free to notify us, and we will remove or rectify the information within a reasonable time.
Statistical and analytical information collected through the standard operation of our internet servers and logs provides us with general and not individually specific information. The eBSI Export Academy may use this information for general statistical purposes and will make no attempt to identify individual users, or to associate any technical information collected through the standard operation of our internet servers and logs with any individual user.
SECURITY INFORMATION
Your Personal Data is held on secure servers hosted by our Internet Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
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